Return Policy

At Crystal Loom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a hassle-free return policy.

Eligibility for Returns

• Items must be in their original condition, unworn, and with all tags attached.
• Custom or personalized items are not eligible for return unless damaged or defective.
• Proof of purchase is required.

How to Return an Item

1. Contact our customer service team at crystalloom9@gmail.com or +91 7028352200 to initiate a return.
2. Package the item securely in its original packaging.
3. Include your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to availability and follow the same return timeline.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.

For any questions about our return policy, please don't hesitate to contact us. We appreciate your business and strive to provide the best customer experience possible.